RESERVATION POLICY A 50% credit card deposit is due at the time of booking. Your dog must be evaluated for socialization prior to your arrival date. This can be done Monday through Friday. Drop off time for interviews is between 7 AM and 9 AM . You can pick up between 2:30-7:00 PM. At this time you will need to present proof of vaccinations that include DHPP, Bordetella and Rabies. The interview is $30.00/ dog. Also, make sure that your dog(s) has on a collar prior to his arrival. No harnesses, choke chains, or prong collars are allowed in doggie daycare to ensure the safety of the dogs and staff. Please feel free to give us a call if you have further questions.
CANCELLATION POLICY To receive a deposit refund your reservation must be cancelled before 6:00 PM, 72-hours prior to the arrival date. Cancellations made less than 72-hours prior to the arrival date are non-refundable.
CHECK-IN SCHEDULE Boarding Dogs must check-in between 7:00 AM and 12:00 PM. If your dog is not checked in by 12:00 PM your reservation may be cancelled or you may receive additional charges up to $65.00.
CHECK OUT SCHEDULE Boarding Dogs - Check out time is 11 AM. We understand your arrival may not coincide with the check-out time. Extended stays are based on availability and will incur additional hourly ( $5/ hour/ dog) charges after 11 AM. (Please note that we are not double billing you as we only charge for each night similar to hotels. For example if you board your dog from Friday to Sunday and adhere to our check in and out scheduled then you will only billed for 2 nights and not 3 days.) Dogs not checked-out by 7:00 PM will be boarded for an additional night for the cost of one-evening plus a $10 fee.
Please don't forget to schedule your exit bath. Take advantage of our Transport services if you have early/ late flights.
Day Care Dogs - Check out time is 7:00 PM. Dogs not checked-out by 7:00 PM will be boarded for the night for the cost of one-evening plus a $10 fee.
Hours: 7AM until 7PM - 7 days per week. You can drop off and pick up your dog anytime during these hours.
Extended hours. This is for Day Care services only.
6:30 AM Arrival - Add $5.00 to daily rate 8:00 PM Departure -Add $5.00 to daily rate (please schedule no later than 4:30 pm.) 8:30 PM Departure - Add $10.00 to daily rate (please schedule no later than 4:30 pm.)
Absolutely no pick ups after 8:30 PM!!! No exceptions!!! (If you do not notify us in advance then your dog will be put into boarding for the night and you can pick up the following day during regular business hours.)
Transport services: Pick ups are between 7 and 10 AM. (Please schedule no later than 7pm the day before.) Drop offs Are between 4 and 8 PM. (please schedule no later than 3:30 pm.)
It is okay if you are not home - you can leave us a key and we will take care of everything for you with no interruption to your busy schedule.
MEALS/FOOD POLICY It is your responsibility to bring food with your pet to last their entire stay. Please be aware your dog is burning a lot more energy during their stay than they do normally at home. They may need to eat a larger helping during their stay due to the high level of activity. We recommend you pack a little extra just in case your plans change and your dog stays longer than expected. In the event you do not provide food we will purchase the smallest amount possible of their brand of dog food at cost plus a $5 handling fee.
Your dog must be current on all required vaccinations and your veterinarian can fax us a copy to 202.280.1498. Vaccination Requirements: • DHPP
• Rabies • Bordetella (kennel cough)
Your dog must have a collar with an id tag
Your dog must be on a veterinarian-approved form of topical flea control such as Frontline, TopSpot or Frontline Plus, Advantage, and Revolution.